Contact
Our chatbot is available 24/7 and can instantly help with order status, shipping questions, product information, return eligibility, and more. No waiting — no email required.
Disponible 24h/24
Réponses instantanées
Questions about our products, your account, order status, or anything else that doesn't fit the categories below.
hello@calqix.comPresse enquiries, partnership requests, collaboration proposals, wholesale interest, or questions about the CALQIX brand and science.
info@calqix.comPrivacy requests (GDPR), data subject rights, legal notices, compliance enquiries, formal complaints, and correspondence from authorities.
legal@calqix.comCALQIX does not operate a phone line. This allows us to handle every enquiry with full attention and a complete written record — which benefits both you and us. For the fastest assistance, please use our live chat, which is available 24/7 and handles the majority of questions instantly. For anything more specific, email is always the right choice.
| Sujet | Meilleur canal | Délai de réponse prévu |
|---|---|---|
| Statut et suivi de commande | Chatbot or hello@ | Instantané / Le jour même |
| Livraison questions | Chatbot or hello@ | Instantané / Le jour même |
| Demande de retour ou remboursement | hello@calqix.com | Sous 2 jours ouvrés |
| Produit or ingredient questions | Chatbot or hello@ | Sous 2 jours ouvrés |
| Presse, partnership & wholesale | hello@calqix.com | 3–5 jours ouvrés |
| Demande RGPD / droits des données | hello@calqix.com | Sous 30 jours calendaires |
| Juridique notice or formal complaint | legal@calqix.com | 5–10 jours ouvrés |
| Contact autorité ou régulateur | legal@calqix.com | Conformément à la loi |
For formal legal correspondence, regulatory enquiries, data protection matters, and official communications — including from government bodies, supervisory authorities, and legal representatives — please direct all correspondence to the appropriate address below. Tous legal communications must be submitted in writing. CALQIX will respond within the timeframes required by applicable law.
CALQIX is a trade name of Kesekesa Holding B.V., registered in the Pays-Bas. Our registered company address is not published on this website. Business and corporate details are available through the public register of the Kamer van Koophandel (KVK) at kvk.nl.
Check your dispatch confirmation email for your tracking link. If you haven't received one, contact us at hello@calqix.com with your order number.
Email hello@calqix.com within 14 days of delivery. Do not send anything back before receiving written authorisation from us. Full details in our Return Policy.
Commandes are processed within 48 hours and dispatched within 5 days. Estimated delivery times by region are listed in our Livraison Policy.
Submit a written request to legal@calqix.com. We will respond within 30 calendar days as required by GDPR. See our
