Contact
Our chatbot is available 24/7 and can instantly help with order status, shipping questions, product information, return eligibility, and more. No waiting — no email required.
Available 24/7
Instant replies
Questions about our products, your account, order status, or anything else that doesn't fit the categories below.
hello@calqix.comPress enquiries, partnership requests, collaboration proposals, wholesale interest, or questions about the CALQIX brand and science.
info@calqix.comPrivacy requests (GDPR), data subject rights, legal notices, compliance enquiries, formal complaints, and correspondence from authorities.
legal@calqix.comCALQIX does not operate a phone line. This allows us to handle every enquiry with full attention and a complete written record — which benefits both you and us. For the fastest assistance, please use our live chat, which is available 24/7 and handles the majority of questions instantly. For anything more specific, email is always the right choice.
| Topic | Best Channel | Expected Response |
|---|---|---|
| Order status & tracking | Chatbot or hello@ | Instant / Same day |
| Shipping questions | Chatbot or hello@ | Instant / Same day |
| Return or refund request | hello@calqix.com | Within 2 Business Days |
| Product or ingredient questions | Chatbot or hello@ | Within 2 Business Days |
| Press, partnership & wholesale | hello@calqix.com | 3–5 Business Days |
| GDPR / data subject request | hello@calqix.com | Within 30 Calendar Days |
| Legal notice or formal complaint | legal@calqix.com | 5–10 Business Days |
| Authority or regulatory contact | legal@calqix.com | As required by law |
For formal legal correspondence, regulatory enquiries, data protection matters, and official communications — including from government bodies, supervisory authorities, and legal representatives — please direct all correspondence to the appropriate address below. All legal communications must be submitted in writing. CALQIX will respond within the timeframes required by applicable law.
CALQIX is a trade name of Kesekesa Holding B.V., registered in the Netherlands. Our registered company address is not published on this website. Business and corporate details are available through the public register of the Kamer van Koophandel (KVK) at kvk.nl.
Check your dispatch confirmation email for your tracking link. If you haven't received one, contact us at hello@calqix.com with your order number.
Email hello@calqix.com within 14 days of delivery. Do not send anything back before receiving written authorisation from us. Full details in our Return Policy.
Orders are processed within 48 hours and dispatched within 5 days. Estimated delivery times by region are listed in our Shipping Policy.
Submit a written request to legal@calqix.com. We will respond within 30 calendar days as required by GDPR. See our
